FAQS

Add items to your cart, proceed to checkout, and follow the instructions to make a payment.

（If you need to order a large quantity of products (more than 10 items) or wish to pick up your order in person at our warehouse, we recommend that you contact our customer service email address first. You may be surprised by a special discount!）

Delivery time: U.S : 5 -8 working days (Fedex)
Our team needs 1-3 business days to pack and ship your entire order. Shipping time after dispatch is 3-5 business days.

For more detailed information, please refer to the 'Shipping Policy' page.

1. We delivery to U.S.
2. Hawaii, Alaska,P.O. Box or APO/FPO/DPO and International delivery is not available now.

At Eggzu, we value your satisfaction, and we are here to assist you with any inquiries about your order. Our customer support team is available around the clock to address your questions and concerns. Feel free to reach out to us via email(support@eggzu.com). We're more than happy to help you with anything you need!

1. Click on the icon of a person in the top right corner, next to the shopping bag icon. 
2. Select the “Create My Account” option that is available
3. The website will then take you to a new page asking for your email address. Submit the email address you wish to receive emails about your order at.
4. After submitting your email address you will be sent a confirmation code that you must enter to login/create your account.

When our store has new arrivals or promotional activities, you will be the first to receive our messages, so you won't miss out on new products and discounts!

At Eggzu prioritise organic and eco-friendly materials, working closely with trusted suppliers who share our commitment to sustainability. Our team conducts thorough assessments to ensure the materials meet the highest safety and quality standards, providing our customers ones with the best and safest products possible.

At Eggzu, we make every effort to accurately represent the colours of our products in our photos. However, please note that colours may vary slightly due to different display settings and lighting conditions. We recommend referring to the product descriptions and details for additional information about the colour and material of the items. If you have any specific colour-related queries, our customer support team is always available to assist you. Your satisfaction is our priority, and we strive to provide you with the best shopping experience possible.

At Eggzu, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please refer to our 'Return Policy' page to know more!

We apologize for any inconvenience caused. If your item arrived damaged, please contact our customer support team immediately or call our toll-free helpline. Our dedicated representatives will guide you through the process of filing a damage claim and assist you in obtaining a replacement or refund as quickly as possible. To expedite the process, please provide photos of the damaged item and the packaging. Rest assured, we will do our best to resolve the issue and ensure your satisfaction with our products and services. Your feedback is invaluable in helping us improve our processes and maintain the highest standards of quality.

At Eggzu, we currently do not offer Cash on Delivery (COD) as a payment option. However, we provide a secure and convenient online payment system that includes various payment methods, such as credit/debit cards, PayPal, and other digital payment options, ensuring a seamless shopping experience for our valued customers. Our priority is to offer efficient and reliable services, and we continuously strive to enhance your satisfaction with every aspect of your shopping journey.